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Rochelle Municipal Utilities

RMU News (174)

Tuesday, February 25, 2014, RMU Water Operators will be excavating a frozen pipe in the 100 block of First Avenue in order to restore water service.  There will be several utility service vehicles in the area and vehicular traffic could be impacted.  If you have any questions or concerns, please contact the RMU Customer Service office at 815-562-4155. 

Monday, February 24, 2014, RMU Water Operators will repair the water main break in the 600 block of Woolf Court.  The work will begin at approximately 9:00 a.m.  RMU does not anticipate any service interruptions, but customers in the area may experience low water pressure and discolored water while the Operators make the repairs.  If you have any questions or concerns, please contact the RMU Customer Service office at 815-562-4155. 

RMU is warning customers about a possible telephone scam. The phone calls appear to be part of a scam designed to obtain personal information and/or money from customers. The calls are not authorized by RMU.

In the reported instances, customers are told they are behind on their electric bill and must make a payment immediately to the caller or face disconnection of their electric service.

RMU is urging customers not to respond to these fake calls. Customers who have received such calls can report them to the Attorney General Office's Consumer Fraud Hotline at 1-800-386-5438 or the RMU Customer Service office at 815-562-4155.

RMU wants to warn customers to be aware of these calls and suggests the following tips if such a call is received:

• Never reveal your credit card and/or bank information to anyone unless you are certain the contact is legitimate. Know who you are dealing with.
• If the caller insists you complete a transaction, hang up immediately. RMU representatives do not conduct business in this manner.

RMU and the Rochelle Fire Department ask residents to clear the area around all fire hydrants. Snow accumulation and the results of snow clearing with shovels, snow blowers and plows can completely cover or restrict access to fire hydrants.

 Blocked hydrants mean slower response to extinguish fires which can result in catastrophic consequences if firefighters have to spend time locating a buried hydrant, according to Fire Chief Johnson.

 RMU and the Rochelle Fire Department ask anyone with a fire hydrant on or near their property to help by removing any accumulated snow, so we can access them in an emergency.

 The hydrants should be cleared of snow on all sides to insure they are visible from the road and easily accessible to connect a fire hose to it. Make that hydrant part of your shoveling and snow clearing routine. It will only take a few extra minutes and it’s a quick and easy way to help us and your neighbors.

 We at RMU and the Rochelle Fire Department strive to provide quality customer service in all areas of our operation. If you have questions or concerns, please call the RMU Customer Service office at 815-562-4155.

Prevent Frozen Pipes

Tuesday, 11 February 2014

Cold weather and wind chills are here. This means we can expect frozen water pipes and water damage if exposed areas aren’t properly insulated. Water expands as it freezes which can cause pipes to break. Pipes that freeze most frequently are those exposed to the severe cold, like water supply pipes in unheated interior areas; basements, crawl spaces, attics, garages, or even kitchen cabinets. Check for water supply lines in your home that are located in unheated areas. Both the hot and cold water pipes should be insulated. Consider installing specific products made to insulate water pipes like a “pipe sleeve” or installing UL-listed “heat tape,” “heat cable,” or similar materials on exposed pipes.

Take preventative action and when the weather is very cold, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe, even at a trickle, helps prevent the pipes from freezing.

If you suspect that your pipes are frozen, keep the faucet open as you treat the frozen pipe. As the frozen area begins to melt, water will flow through and help melt ice in the pipe. Apply heat to the section of pipe by using an electric heating pad wrapped around the pipe, an electric hair dryer or portable space heater. Do not use a blowtorch, kerosene or propane heater. Apply heat until full water pressure is restored. If you cannot thaw the pipe, call a licensed plumber.

 We at RMU strive to provide quality customer service in all areas of our operation. If you have questions or concerns, please call the RMU Customer Service office at 815-562-4155.

Water Main Break on Sixth Avenue

Tuesday, 11 February 2014

Tuesday, February 11th, the RMU Water Operators will be repairing a water main break on Sixth Avenue between 11th and 12th Streets.  The repair work will begin at about 9:00 a.m.  RMU does not anticipate any service interruptions, but customers in the area may experience low water pressure and discolored water during the repair.  The water main is in the curb line, so the street will be impacted.  If you have any questions, please contact the RMU Customer Service office at 815-562-4155.

Simple Steps to Conserve Energy

Tuesday, 28 January 2014

RMU Customers Can Take Simple Steps to Conserve Energy

 

 Rochelle, IL – 1/28/2014

RMU is continuously monitoring the increased energy requirements for heating and other equipment usage during the cold weather.   While there is no immediate need for conservation, the demand for electricity is expected to be highest Tuesday (1/28/2014), especially between 6 am until 10 am and  5 pm until 9 pm. 

Electricity customers can take simple steps to help conserve energy:

  • Set thermostats lower than usual, if health permits.
  • Postpone using major electric appliances such as stoves, dishwashers and clothes dryers until mid-day or after 9:00 pm, when the demand for electricity decreases.
  • Turn off electric lights and appliances that you do not need or are not using.

Conserving electricity will help ensure adequate power supplies for everyone. 

 

RMU installing new phone system

Wednesday, 22 January 2014

RMU is in the process of installing a new phone system in our administration building. We have experienced a few issues with the new phones and apologize for any inconvenience this may has caused. 

January UAB Meeting Rescheduled

Wednesday, 15 January 2014

The January Utility Advisory Board Meeting has been rescheduled to February 5 at 3:00pm at the RMU Technology Center.

Boil Order

Friday, 13 December 2013

Today, December 13th, while RMU Water Operators are reparing the water main in the 1100 block of McConaughy Avenue, the water service will be interrupted and a Precautionary Boil Order will be issued.

The water service will be interrputed at approximately 11:30 a.m. and will last until the repairs are made.  RMU customers in the 1000 and 1100 blocks of Meadow Lane will be affected.

You will be notified when the precautionary boil order is issued and as a reminder, customers should boil all water used for drinking and cooking for a minimum of five minutes.

Customers will be notified once the boil order is lifted.  If you have questions or concerns, please contact RMU at 815-562-4155.

On Friday, December 13th, RMU Water Operators will repair a broken water main in the 1100 block of McConaughy Avenue.  The work will begin at 9:00 a.m.  We do not anticipate any water service interruptions, but customers in the area may experience discolored water and low water pressure during the repair.  If you have any questions or concerns, please call the RMU Customer Service office at 815-562-4155.

November 18, 2013

**** PUBLIC NOTICE ****

Utility Advisory Board Chairman, Robert Elliott announced that the Utility Advisory Board Meeting that was scheduled for Wednesday, November 20th has been changed to Wednesday, December 4th, 2013 at 3:00 p.m. at the RMU Technology Center.

Robert Elliott

 

Water Main Repair - Janet Avenue

Tuesday, 5 November 2013

Tuesday, November 5, 2013, RMU Water Operators will be repairing the water main at 104 Janet Avenue.  The work will begin at approximately 9:00 a.m.  RMU does not anticipate any water service interruptions, but customers in the area may experience low water pressure and discolored water during the repair.  If you have any questions or concerns, please contact the RMU Customer Service office at 815-562-4155.

FOR IMMEDIATE RELEASE

RMU and Nicor Partner on

Combo Incentive for Furnace and AC Central unit upgrade

Rochelle, IL – Customers of Rochelle Municipal Utilities who have gas service from Nicor Gas are eligible for rebates up to $950 for the installation of a high-efficiency furnace with a high-efficiency central air conditioner. Offer valid until May 31, 2014.

High-Efficiency Furnace Rebate from   Nicor Gas

Central Air   Conditioner from the City of Rochelle

 

Combined Rebate

> 92%   AFUE

$300/unit

 

 

 

 

> 14.5 SEER

$450/unit

$750

> 95%   AFUE

$400/unit

$850

> 97%   AFUE

$500/unit

$950

                               AFUE: Annual Fuel Utilization Efficiency, SEER: Seasonal Energy Efficiency Rating

RMU is continuously looking at potential ways to reduce cost of energy to residents of Rochelle and surrounding areas.

Monday, October 7, 2013, RMU Water Operators will repair a water main break at Cleveland and Phyllis Avenue.  The repair project will begin at approximately 9:00 a.m.  We do not anticipate any water service interruptions, but customers in the area may experience low water pressure and discolored water while the operators make the repairs.  If you have any questions or concerns, please call the RMU Customer Service office at 815-562-4155.

Wednesday, October 2nd, RMU Water Operators will repair a broken water main at Wood Street and Quarry Road.  The repair work will begin around 8:00 a.m.  We do not anticipate any service interruptions, but customers in the area may experience low water pressure and discolored water during the repair.  If you have any questions or concerns, please call the RMU Customer Service office at 815-562-4155. 

Rochelle, IL - The Rochelle Energy Center has been approved by Green-E.org as a source of renewable energy credits.

What is Green-E?  Green-E is the nation's leading independent consumer protection program for the sale of renewable energy and greenhouse gas reductions in the retail market.

Green-E offers certification and verification of renewable energy and greenhouse gas mitigation products.  It is a program of Center for Resource Solutions.  For more information, go to www.green-e.org.

RMU is continuously looking at potential ways to reduce carbon emissions as well as ways to create clean energy such as solar power and alike.

Water Main Upgrade

Wednesday, 18 September 2013

On Thursday, September 19, 2013 (weather permitting) RMU Water Operators will be upgrading the water main on Highway 251 South at Veteran's Parkway.  The work will begin at approximately 10:00 a.m.  As the old water main is removed, the water will have to be shut down for a short period of time and as a result, a Precautionary Boil Order will be issued.

RMU customers located in the area near Veteran's Parkway and Highway 251 South will be affected.  As a reminder during the precautionary boil order, customers should boil all water used for drinking and cooking for a minimum of five minutes.

Customers will be notified once the boil order is lifted.  If you have any questions or concerns, please call the RMU Customer Service office at 815-562-4155.

Cherry Avenue Road Closure

Monday, 26 August 2013

Tuesday, August 23rd at approximately 8:30 a.m. Cherry Avenue between Main Street and Third Street will be closed.  RMU Operators will repair a sewer line in the area.  If you have any questions, please contact the RMU Customer Service office at 815-562-4155. 

SMOKE TESTING SEWER LINES

Monday, 19 August 2013

On Wednesday, August 21st, RMU Water Reclamation Operators will be performing routine SMOKE TESTING of the sewer lines on Irene Avenue, Gary Street, Garfield Drive, Avenue E and South 12th Street.  On Thursday, Auust 22nd, the testing will be performed on Short Court, Sunnymeade, the 1000 block of North 2nd Street and McConaughy Avenue between Second Street and Turkington Terrace.  RMU has contracted with Visu-Sewer to assist in the SMOKE TESTING and they will be in the specific areas from 8:00 a.m. until 4:00 p.m.

Smoke Testing sewer lines will assist our inspection crews in locating breaks and defects in the sewer system.  The smoke used in the testing is NON-TOXIC, NON-STAINING, HAS NO ODOR, AND WHITE TO GRAY IN COLOR AND CREATES NO FIRE HAZARD.

While the test is being performed in your area, you may see smoke coming from vent stacks on houses or holes in the ground.  The smoke should not enter your home unless you have defective plumbing or dired up drain traps.

RMU recommends the homeowner pour a gallon of water into each drain trap of floors, sinks, showers, and tubs if they are home during our Smoke Testing.  If smoke enters your home there is good reason to assume that sewer gases may also be entering your home.  If you are not home and discover smoke when you return, please call 815-562-4155.

IMPORTANT!  If there is any individual in your home or business who has respiratory problems and is immobile, please notify us at 815-562-4155 immediately.

  default  Smoke Testing Additional Information

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