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Rochelle Municipal Utilities

RMU is partnering with Service Line Warranties to offer customers a new sewer line repair insurance program. The program covers costs of repairing sewer lines on the homeowner’s property.

While our community spends a significant amount of money each year to upgrade our water and sewer systems, these upgrades do not address the sewer line located on private property. Homeowners can be responsible for thousands of dollars in repair costs for a broken or leaking sewer line on their property.

The insurance program, offered through Service Line Warranties of America provides repair coverage for your outside sewer line, up to $4,000 per incident with no deductibles. The cost to participate in the program is $7.75 per month or $88 per year with an annual payment.

Beginning the week of May 23, RMU customers will receive a letter and registration form with details and instructions via mail. Customers may contact Service Line Warranties with questions at 1-855-535-7141.

Phase 1 of the electrical system infrastructure upgrade is currently in progress. Designated areas have received new wires, either overhead or underground. Within the next two weeks, some customers in the Sunset Terrace area will be switched to the new 15 kV system. They will experience a brief electrical outage as they are switched over. There should only be one outage per location.

We regret any inconvenience this may cause. However, the brief outages are necessary to convert our customers to the new system. We are continuing with the electrical system upgrade and will be switching more customers to the new system in the future. Further notices will be issued informing customers of outages in their areas.

If you have any questions, please call RMU Customer Service at 815-562-4155.

Tuesday, 26 April 2016 20:39

RMU Customers Notified of Radium Level

On April 13, 2016 Rochelle Municipal Utilities was notified that the level of radium sampled at one of the City’s four wells exceeded the maximum contaminant level. The maximum level for radium is 5PCI/L and our average for last year was 6PCI/L. The affected well is now offline and RMU will be considering different treatment options to remove the radium for future use.

Radium is a naturally occurring element and is commonly found in deep aquifer systems in northern Illinois. Many surrounding communities are removing radium from their water supply due to exceeding levels in the past.

Rochelle operates four wells and we are able to pump more water from the remaining three which are routinely tested.

Below is the official public notice and more detailed information on radium in water.

  pdf Offical Notice (59 KB)

pdf Radium Fact Sheet (215 KB)

Monday, 04 April 2016 19:26

Customers Warned of Possible Phone Scam

RMU is warning customers about a possible telephone scam. The phone calls appear to be part of a scam designed to obtain personal information and/or money from customers. The calls are not authorized by RMU.

In the reported instances, customers are told they are behind on their electric bill and must make a payment immediately to the caller or face disconnection of their electric service.

RMU is urging customers not to respond to these fake calls. Customers who have received such calls can report them to the Attorney General Office’s Consumer Fraud Hotline at 1-800-386-5438 or the RMU Customer Service office at 815-562-4155.

RMU wants to warn customers to be aware of these calls and suggests the following tips if such a call is received:

• Never reveal your credit card and/or bank information to anyone unless you are certain the contact is legitimate. Know who you are dealing with.
• If the caller insists you complete a transaction, hang up immediately. RMU representatives do not conduct business in this manner.

Rochelle Municipal Utilities announces the closure of South Main Street from Veteran’s Parkway to Steam Plant road beginning Tuesday March 15th. The closure is expected to last 1-2 weeks for the replacement of sanitary sewer in the area.

Residents and motorist are reminded to pay special attention to the advance warning signage, posted detour routes, road closed barricades and other temporary traffic control devices within the work zone.

A boil order has been issued for the 300 & 400 blocks of South 3rd Street until further notice.

Phase 1 of the electrical system infrastructure upgrade is currently in progress. Some areas will receive new wires, either overhead or underground and others will receive utility pole replacements.

Rochelle Municipal Utilities wants the community to be aware that there will be RMU utility workers and contract workers in the residential neighborhoods, mostly Monday through Friday during the hours of 7:00 am through 5:00 pm. However, some Saturday work may also take place. Currently, work is being done in the residential area west of N 7th St in the north part of town.

Please remind children to stay away from the equipment. Residents should also be aware that RMU workers may be on their property marking the placement of underground infrastructure and upgrading the system. Residents are asked to please leave the flag markers in their yard until the work is completed. Residents will be able to identify the workers by the RMU name on their trucks and uniforms.

If anyone has any questions or concerns, they can contact the RMU Customer Service Department at 815-562-4155.

Thursday, 03 March 2016 14:34

Hydrant Flushing Continues

Weather permitting, Rochelle Municipal Utilities will begin their annual hydrant flushing project in early March. The fire hydrants are opened and allowed to run in an effort to circulate water in the underground water mains. It will take approximately three weeks to complete the entire system. RMU Water Operators will be flushing the hydrants on Monday through Friday each week from 7:00 a.m. until 3:30 p.m.

RMU reminds water service customers that they may experience some discoloration in the water supply for a short period of time following the work. We advise customers to open cold water faucets for several minutes until the water becomes clear to insure all of the discoloration has been removed. Customers are reminded not to launder clothing in water that has been discolored, since the clothing may become stained.

If you have any questions, please contact RMU Customer Service at 815-562-4155.

  pdf  May 6, 2016 (219 KB) -- Yellow areas are complete and blue are to be done.

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